[PuTTY.git] / doc / errors.but

\C{errors} Common \i{error messages}

This chapter lists a number of common error messages which PuTTY and
its associated tools can produce, and explains what they mean in
more detail.

We do not attempt to list \e{all} error messages here: there are
many which should never occur, and some which should be
self-explanatory. If you get an error message which is not listed in
this chapter and which you don't understand, report it to us as a
bug (see \k{feedback}) and we will add documentation for it.

\H{errors-hostkey-absent} \q{The server's host key is not cached in
the registry}

\cfg{winhelp-topic}{errors.hostkey.absent}

This error message occurs when PuTTY connects to a new SSH server.
Every server identifies itself by means of a host key; once PuTTY
knows the host key for a server, it will be able to detect if a
malicious attacker redirects your connection to another machine.

If you see this message, it means that PuTTY has not seen this host
key before, and has no way of knowing whether it is correct or not.
You should attempt to verify the host key by other means, such as
asking the machine's administrator.

If you see this message and you know that your installation of PuTTY
\e{has} connected to the same server before, it may have been
recently upgraded to SSH protocol version 2. SSH protocols 1 and 2
use separate host keys, so when you first use \i{SSH-2} with a server
you have only used SSH-1 with before, you will see this message
again. You should verify the correctness of the key as before.

See \k{gs-hostkey} for more information on host keys.

\H{errors-hostkey-wrong} \q{WARNING - POTENTIAL SECURITY BREACH!}

\cfg{winhelp-topic}{errors.hostkey.changed}

This message, followed by \q{The server's host key does not match
the one PuTTY has cached in the registry}, means that PuTTY has
connected to the SSH server before, knows what its host key
\e{should} be, but has found a different one.

This may mean that a malicious attacker has replaced your server
with a different one, or has redirected your network connection to
their own machine. On the other hand, it may simply mean that the
administrator of your server has accidentally changed the key while
upgrading the SSH software; this \e{shouldn't} happen but it is
unfortunately possible.

You should contact your server's administrator and see whether they
expect the host key to have changed. If so, verify the new host key
in the same way as you would if it was new.

See \k{gs-hostkey} for more information on host keys.

\H{errors-cipher-warning} \q{The first cipher supported by the server is
... below the configured warning threshold}

This occurs when the SSH server does not offer any ciphers which you
have configured PuTTY to consider strong enough. By default, PuTTY
puts up this warning only for \ii{single-DES} and \i{Arcfour} encryption.

See \k{config-ssh-encryption} for more information on this message.

\H{errors-toomanyauth} \q{Server sent disconnect message type 2
(protocol error): "Too many authentication failures for root"}

This message is produced by an \i{OpenSSH} (or \i{Sun SSH}) server if it
receives more failed authentication attempts than it is willing to
tolerate.

This can easily happen if you are using Pageant and have a
large number of keys loaded into it, since these servers count each
offer of a public key as an authentication attempt. This can be worked
around by specifying the key that's required for the authentication in
the PuTTY configuration (see \k{config-ssh-privkey}); PuTTY will ignore
any other keys Pageant may have, but will ask Pageant to do the
authentication, so that you don't have to type your passphrase.

On the server, this can be worked around by disabling public-key
authentication or (for Sun SSH only) by increasing \c{MaxAuthTries} in
\c{sshd_config}.

\H{errors-memory} \q{\ii{Out of memory}}

This occurs when PuTTY tries to allocate more memory than the system
can give it. This \e{may} happen for genuine reasons: if the
computer really has run out of memory, or if you have configured an
extremely large number of lines of scrollback in your terminal.
PuTTY is not able to recover from running out of memory; it will
terminate immediately after giving this error.

However, this error can also occur when memory is not running out at
all, because PuTTY receives data in the wrong format. In SSH-2 and
also in SFTP, the server sends the length of each message before the
message itself; so PuTTY will receive the length, try to allocate
space for the message, and then receive the rest of the message. If
the length PuTTY receives is garbage, it will try to allocate a
ridiculous amount of memory, and will terminate with an \q{Out of
memory} error.

This can happen in SSH-2, if PuTTY and the server have not enabled
encryption in the same way (see \k{faq-outofmem} in the FAQ). Some
versions of \i{OpenSSH} have a known problem with this: see
\k{faq-openssh-bad-openssl}.

This can also happen in PSCP or PSFTP, if your \i{login scripts} on the
server generate output: the client program will be expecting an SFTP
message starting with a length, and if it receives some text from
your login scripts instead it will try to interpret them as a
message length. See \k{faq-outofmem2} for details of this.

\H{errors-internal} \q{\ii{Internal error}}, \q{\ii{Internal fault}},
\q{\ii{Assertion failed}}

Any error beginning with the word \q{Internal} should \e{never}
occur. If it does, there is a bug in PuTTY by definition; please see
\k{feedback} and report it to us.

Similarly, any error message starting with \q{Assertion failed} is a
bug in PuTTY. Please report it to us, and include the exact text
from the error message box.

\H{errors-cant-load-key} \q{Unable to use this private key file},
\q{Couldn't load private key}, \q{Key is of wrong type}

\cfg{winhelp-topic}{errors.cantloadkey}

Various forms of this error are printed in the PuTTY window, or
written to the PuTTY Event Log (see \k{using-eventlog}) when trying
public-key authentication, or given by Pageant when trying to load a
private key.

If you see one of these messages, it often indicates that you've tried
to load a key of an inappropriate type into PuTTY, Plink, PSCP, PSFTP,
or Pageant.

You may have specified a key that's inappropriate for the connection
you're making. The SSH-1 and SSH-2 protocols require different private
key formats, and a SSH-1 key can't be used for a SSH-2 connection (or
vice versa).

Alternatively, you may have tried to load an SSH-2 key in a \q{foreign}
format (OpenSSH or \cw{ssh.com}) directly into one of the PuTTY tools,
in which case you need to import it into PuTTY's native format
(\c{*.PPK}) using PuTTYgen - see \k{puttygen-conversions}.

\H{errors-refused} \q{Server refused our public key} or \q{Key
refused}

Various forms of this error are printed in the PuTTY window, or
written to the PuTTY Event Log (see \k{using-eventlog}) when trying
public-key authentication.

If you see one of these messages, it means that PuTTY has sent a
public key to the server and offered to authenticate with it, and
the server has refused to accept authentication. This usually means
that the server is not configured to accept this key to authenticate
this user.

This is almost certainly not a problem with PuTTY. If you see this
type of message, the first thing you should do is check your
\e{server} configuration carefully. Common errors include having
the wrong permissions or ownership set on the public key or the
user's home directory on the server. Also, read the PuTTY Event Log;
the server may have sent diagnostic messages explaining exactly what
problem it had with your setup.

\K{pubkey-gettingready} has some hints on server-side public key
setup.

\H{errors-access-denied} \q{Access denied}, \q{Authentication refused}

Various forms of this error are printed in the PuTTY window, or
written to the PuTTY Event Log (see \k{using-eventlog}) during
authentication.

If you see one of these messages, it means that the server has refused 
all the forms of authentication PuTTY has tried and it has no further
ideas.

It may be worth checking the Event Log for diagnostic messages from
the server giving more detail.

This error can be caused by buggy SSH-1 servers that fail to cope with
the various strategies we use for camouflaging passwords in transit.
Upgrade your server, or use the workarounds described in
\k{config-ssh-bug-ignore1} and possibly \k{config-ssh-bug-plainpw1}.

\H{errors-no-auth} \q{No supported authentication methods available}

This error indicates that PuTTY has run out of ways to authenticate
you to an SSH server.  This may be because PuTTY has TIS or
keyboard-interactive authentication disabled, in which case
\k{config-ssh-tis} and \k{config-ssh-ki}.

\H{errors-crc} \q{Incorrect \i{CRC} received on packet} or \q{Incorrect
\i{MAC} received on packet}

This error occurs when PuTTY decrypts an SSH packet and its checksum
is not correct. This probably means something has gone wrong in the
encryption or decryption process. It's difficult to tell from this
error message whether the problem is in the client, in the server,
or in between.

In particular, if the network is corrupting data at the TCP level, it
may only be obvious with cryptographic protocols such as SSH, which
explicitly check the integrity of the transferred data and complain
loudly if the checks fail. Corruption of protocols without integrity
protection (such as HTTP) will manifest in more subtle failures (such
as misdisplayed text or images in a web browser) which may not be
noticed.

A known server problem which can cause this error is described in
\k{faq-openssh-bad-openssl} in the FAQ.

\H{errors-garbled} \q{Incoming packet was garbled on decryption}

This error occurs when PuTTY decrypts an SSH packet and the
decrypted data makes no sense. This probably means something has
gone wrong in the encryption or decryption process. It's difficult
to tell from this error message whether the problem is in the client,
in the server, or in between.

If you get this error, one thing you could try would be to fiddle with
the setting of \q{Miscomputes SSH-2 encryption keys} (see
\k{config-ssh-bug-derivekey2}) or \q{Ignores SSH-2 maximum packet
size} (see \k{config-ssh-bug-maxpkt2}) on the Bugs panel .

Another known server problem which can cause this error is described
in \k{faq-openssh-bad-openssl} in the FAQ.

\H{errors-x11-proxy} \q{PuTTY X11 proxy: \e{various errors}}

This family of errors are reported when PuTTY is doing X forwarding.
They are sent back to the X application running on the SSH server,
which will usually report the error to the user.

When PuTTY enables X forwarding (see \k{using-x-forwarding}) it
creates a virtual X display running on the SSH server. This display
requires authentication to connect to it (this is how PuTTY prevents
other users on your server machine from connecting through the PuTTY
proxy to your real X display). PuTTY also sends the server the
details it needs to enable clients to connect, and the server should
put this mechanism in place automatically, so your X applications
should just work.

A common reason why people see one of these messages is because they
used SSH to log in as one user (let's say \q{fred}), and then used
the Unix \c{su} command to become another user (typically \q{root}).
The original user, \q{fred}, has access to the X authentication data
provided by the SSH server, and can run X applications which are
forwarded over the SSH connection. However, the second user
(\q{root}) does not automatically have the authentication data
passed on to it, so attempting to run an X application as that user
often fails with this error.

If this happens, \e{it is not a problem with PuTTY}. You need to
arrange for your X authentication data to be passed from the user
you logged in as to the user you used \c{su} to become. How you do
this depends on your particular system; in fact many modern versions
of \c{su} do it automatically.

\H{errors-connaborted} \q{Network error: Software caused connection
abort}

This is a generic error produced by the Windows network code when it
kills an established connection for some reason. For example, it might
happen if you pull the network cable out of the back of an
Ethernet-connected computer, or if Windows has any other similar
reason to believe the entire network has become unreachable.

Windows also generates this error if it has given up on the machine
at the other end of the connection ever responding to it. If the
network between your client and server goes down and your client
then tries to send some data, Windows will make several attempts to
send the data and will then give up and kill the connection. In
particular, this can occur even if you didn't type anything, if you
are using SSH-2 and PuTTY attempts a key re-exchange. (See
\k{config-ssh-kex-rekey} for more about key re-exchange.)

(It can also occur if you are using keepalives in your connection.
Other people have reported that keepalives \e{fix} this error for
them. See \k{config-keepalive} for a discussion of the pros and cons
of keepalives.)

We are not aware of any reason why this error might occur that would
represent a bug in PuTTY. The problem is between you, your Windows
system, your network and the remote system.

\H{errors-connreset} \q{Network error: Connection reset by peer}

This error occurs when the machines at each end of a network
connection lose track of the state of the connection between them.
For example, you might see it if your SSH server crashes, and
manages to reboot fully before you next attempt to send data to it.

However, the most common reason to see this message is if you are
connecting through a \i{firewall} or a \i{NAT router} which has timed the
connection out. See \k{faq-idleout} in the FAQ for more details. You
may be able to improve the situation by using keepalives; see
\k{config-keepalive} for details on this.

Note that Windows can produce this error in some circumstances without
seeing a connection reset from the server, for instance if the
connection to the network is lost.

\H{errors-connrefused} \q{Network error: Connection refused}

This error means that the network connection PuTTY tried to make to
your server was rejected by the server. Usually this happens because
the server does not provide the service which PuTTY is trying to
access.

Check that you are connecting with the correct protocol (SSH, Telnet
or Rlogin), and check that the port number is correct. If that
fails, consult the administrator of your server.

\H{errors-conntimedout} \q{Network error: Connection timed out}

This error means that the network connection PuTTY tried to make to
your server received no response at all from the server. Usually
this happens because the server machine is completely isolated from
the network, or because it is turned off.

Check that you have correctly entered the host name or IP address of
your server machine. If that fails, consult the administrator of
your server.

\i{Unix} also generates this error when it tries to send data down a
connection and contact with the server has been completely lost
during a connection. (There is a delay of minutes before Unix gives
up on receiving a reply from the server.) This can occur if you type
things into PuTTY while the network is down, but it can also occur
if PuTTY decides of its own accord to send data: due to a repeat key
exchange in SSH-2 (see \k{config-ssh-kex-rekey}) or due to
keepalives (\k{config-keepalive}).